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Please find key delivery information below. If you cannot find the information that you need or have any further questions, please contact us on +44 (0)1584 856 881 or email info@islabikes.co.uk.


UK delivery information


When should I receive my bike (UK):

We recommend you allow up to 7 working days for preparation, despatch and delivery of your bike.  

Once despatched the bike should arrive the following working day, between 8am to 6pm. Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated hours or the following working day. 

Islabikes will endeavour to deliver within the delivery-time quoted at the point of placing your order. The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you via e-mail or telephone before the quoted delivery times expires. If we are not able to offer a suitable alternative date for delivery, we will happily refund all money paid within 30 days of the order being placed.

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When should I receive my accessories/parts (UK):

Large accessories and parts (such as Beinn 26 mudguards, helmets and track pumps) are sent via APC Overnight and should be delivered the following working day, between 8am and 6pm. Small accessories and parts are delivered via 1st class Royal Mail.

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UK delivery chart:

When your bike has been despatched check the chart below for delivery information:

ItemTime from despatch notification to delivery: ServiceDelivery charge
Bikes (Excluding Beinn 29)*Estimated next working dayAPC Overnight between 8am-6pm, signature required.Free delivery
Beinn 29*Estimated next working dayDHL anytime 24hr between 8am-6pm, signature required.Free delivery
Small part/accessory e.g. inner tube, grips, gear hangerEstimated next day (including Saturday)Royal Mail 1st ClassFree delivery
Large part/accessory e.g. Mudguards, luggage rack, tyres, helmet Estimated next working dayAPC Overnight between 8am-6pm, signature required. Free delivery

*If you order a Beinn 29 with another bike, all bikes will be delivered via DHL.

Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated 8am to 6pm hours or the following working day.

Please note: If your delivery address is in the Scottish Highlands & Islands delivery may take two working days, if you are unsure please contact customer services on +44 (0)1584 856 881.

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How can I track my order:

When we despatch your bike or large accessory/part we send you an email with the tracking link and consignment number.

You can track your order by:

  • Clicking the tracking link on your despatch email.
  • By calling your local APC Overnight on 0800 37 37 37 and quoting your consignment number (provided on your despatch email)
  • Email info@apc-overnight.com with your consignment number in the subject line; Or
  • Simply call our customer service team on +44 (0)1584 856 881

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Who is your courier:

For UK bike and large accessory orders, we use APC’s overnight service.  Once despatched these items should take 1 working day for delivery and require a signature. Please note, if your address is in the Scottish Highlands or Islands delivery may take up to 2 working days.

Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated time frame or the following working day.

If you have ordered a small part or accessory, we will ship your order via 1st Class Royal Mail.

Beinn 29 bikes are delivered via DHL.  If you order a Beinn 29 with another bike, all items will be delivered via DHL.  View Beinn 29 Delivery Information for details.

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What if I am not at home to sign for my order:

APC Overnight offer an interactive service (ENCA) that offers you greater control over your delivery. ENCA allows you to request changes to your delivery providing it is still in transit. You will receive an email on the evening before delivery from support@twccollections.co.uk with a link to http://enca.twccollections.co.uk/ offering the following options;

  • Change delivery date
  • Leave with neighbour
  • Leave in safe place
  • Collect from depot

If you choose one of these options APC will send confirmation that this has been actioned successfully.

If you receive a calling card after an attempted delivery, you have the following options:

  • Reschedule delivery
  • Leave in safe place
  • Leave with neighbour
  • Collect from depot
  • Change delivery address, or
  • place the delivery on hold until a more convenient date

PLEASE NOTE: This service is not available for all postcodes. If you are not within the ENCA service area APC Overnight will contact you prior to delivery via email or phone call, offering you alternative delivery dates. If you are not at home when delivery is attempted, APC Overnight will leave a calling card with a contact number to rearrange delivery or collection from a local service point.

You can also leave a note for the delivery driver requesting that the parcel be left in a safe place or with your neighbour. The note MUST include your signature for the driver to scan.


Can I choose a delivery slot:

On the day of delivery your parcel should arrive between 8am and 6pm. When your order is collected from Islabikes, our couriers will contact you prior to delivery to offer further delivery options including choosing a different delivery date, alternative address or leaving in a safe place or with a neighbour. See What if I am not at home to sign for my order? for further information.

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Beinn 29 Delivery Information

For Beinn 29 bikes we work with DHL. Once despatched your bike should take 1 working day for delivery and requires a signature. Please note that delivery is not guaranteed in case of any unforeseen circumstances.

When we despatch your bike we send you an email with the tracking link and your waybill number.

You can track your order by:

  • Clicking the tracking link on your despatch email.
  • By calling DHL on 0844 248 0844 and quoting your waybill number (provided on your despatch email)
  • Text 07720 33 44 55 with your waybill number
  • Email track@dhl.com with your waybill number in the subject line; Or
  • Simply call our customer service team on +44 (0)1584 856 881

If you are not at home to sign for your order please see the What If I am not at home to sign for my order section.


Outside the UK


When should I receive my bike (Outside the UK):

We recommend you allow 8 working days for preparation, despatch and delivery of your bike.  

Once despatched delivery times will vary dependent on your location. Please use our delivery chart for location specific information. Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated 9am to 6pm hours or the following working day.

Islabikes will endeavour to deliver within the delivery-time quoted at the point of placing your order. The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you via e-mail or telephone before the quoted delivery times expires. If we are not able to offer a suitable alternative date for delivery, we will happily refund all money paid within 30 days of the order being placed.

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When should I receive my accessories/parts:

Large accessories and parts (such as Beinn 26 mudguards, helmets and track pumps) are sent via DHL and will be delivered within 1-6 working days dependent on your location.  For location specific delivery information, please use our Outside the UK delivery chart.

Small accessories and parts are delivered via Air Mail and should take 5-7 working days for delivery.

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Outside the UK delivery chart:

Free delivery on orders over £50.00.
For orders less than £50.00 delivery is £4.99.

CountryDelivery service
Belgium

Denmark

France
Germany

Ireland

Luxembourg
Netherlands

DHL Estimated 3 working days (following despatch) between 9am-6pm, signature required
Austria
Czech Republic

Hungary

Poland
Portugal

Slovenia
Spain (not inc. Canary Islands)
Sweden

DHL Estimated 4 working days (following despatch) between 9am-6pm, signature required
Croatia
Finland

Italy

Lithuania

Romania
Slovakia

DHL Estimated 5 working days (following despatch) between 9am-6pm, signature required
Bulgaria

Estonia

Latvia

DHL Estimated 6 working days (following despatch) between 9am-6pm, signature required
GreeceDHL Estimated 6 working days (following despatch) between 9am-6pm, signature required

Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated 9am to 6pm hours or the following working day.


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International charges:

If your delivery address is in Gibraltar, Guernsey, Jersey, Norway or Switzerland you may be subject to import duties, customs clearance charges and taxes when your order reaches your country. These additional charges are your responsibility and are not included in the price that you pay to Islabikes.

For the countries listed below VAT will be removed at the checkout point and a delivery charge for each bike ordered will be applied.

Rothan – Beinn 20 large £24.99

Beinn 24 and above £44.99

Accessories only under £50 - £4.99

Accessories only over £50 - £9.99

CountryDelivery service
Guernsey

Jersey

DHL Estimated 3 working days (following despatch) between 9am-6pm, signature required
Switzerland

DHL Estimated 4 working days (following despatch) between 9am-6pm, signature required
Norway

DHL Estimated 5 working days (following despatch) between 9am-6pm, signature required
Gibraltar

DHL Estimated 7 working days (following despatch) between 9am-6pm, signature required

Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated 8am to 6pm hours or the following working day.


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How can I track my order (Outside the UK):

When we despatch your bike or large accessory/part we send you an email with the tracking link and your waybill number.

You can track your order by:

  • Clicking the tracking link on your despatch email.
  • By calling DHL on 0844 248 0844 and quoting your waybill number (provided on your despatch email)
  • Text 07720 33 44 55 with your waybill number
  • Email track@dhl.com with your waybill number in the subject line; Or
  • Simply call our customer service team on +44 (0)1584 856 881

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Who is your courier:

For bike and large accessory orders that are delivered outside the UK we work with DHL. Once despatched these items should take 2-6 working days for delivery and require a signature. Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated 9am to 6pm hours or the following working day.

If you have ordered a small part or accessory, we will ship your order via Royal Mail.

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What if I am not at home to sign for my order (Outside the UK):

DHL offer an on demand delivery (ODD) service that offers you greater control over your delivery. DHL contact you prior to delivery and after an attempted delivery to offer you further delivery options.

These include:

  • the ability to schedule your delivery on an alternative date
  • sign for your delivery in advance so that it can be left in a safe place
  • request that the delivery be left with a neighbour
  • arrange collection from a local service point
  • arrange delivery to an alternative address, or
  • place the delivery on hold until a more convenient date

PLEASE NOTE: This service is not available for all postcodes. If you are not within the ODD service area DHL will contact you prior to delivery via text message, offering you alternative delivery dates. If you are not at home when delivery is attempted, DHL will leave a calling card with a number to contact to rearrange delivery or collection from a local service point.

You can also leave a note for the delivery driver requesting that the parcel be left in a safe place or with your neighbour. The note MUST include your signature for the driver to scan.

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Can I choose a delivery slot:

We are currently unable to provide a delivery slot. When your order is collected from Islabikes, our couriers will contact you prior to delivery to offer further delivery options including choosing a different delivery date, alternative address or leaving in a safe place or with a neighbour. See What if I am not at home to sign for my order? for further information.

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What do I have to do when my bike arrives:

Our set up video guides are located on our Info Hub.  These include how to fit your front wheel, connect the front brake, fit the pedals and straighten your handlebars. 

If your purchase is intended as a gift, we recommend unpacking and checking it prior to the special occasion.


Every Islabike undergoes a thorough pre-delivery inspection and final assembly procedure by one of our ‘Cytech’ qualified technicians to ensure:

  • it is safe to ride
  • it features child-specific adjustments
  • it is quality assured

Every Islabike is carefully assembled and quality checked in accordance with EN standards and compliant with UK and Ireland road safety regulations, which may not be applicable within the country of intended use. We will set up the brakes so the rider's right hand will operate the rear brake where the destination country drive on the right (with the exception of our balance bike). Please ensure that your Islabike conforms to your country's national road safety requirements before riding on the public highway. To be eligible for warranty support, your Islabike must remain within the European Union, Channel Islands, Gibraltar, Switzerland or Norway.

When you receive your Islabike there will be a few simple tasks for you to complete:


For Cnocs and Rothan

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves us. We do have to package it for transit, so when you receive it you will have to straighten the handlebars and fit the pedals. There are illustrated instructions in your bike's box that explain how to do this, along with a hex key set.


For Beinns and Luaths

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for transit, so when you receive it you will have to fit the front wheel using the quick release and fit the pedals. If you order mudguards with your bike you will also need to straighten the handlebars. There are illustrated instructions in your bike's box that explain how to do this, along with a hex key set.

For Creigs

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for transit, so when you receive it you will have to fit the front wheel using the quick release and fit the pedals.

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