Terms and Conditions


Terms and Conditions

These Terms and Conditions govern your use of the Islabikes service and website. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Our Terms and Conditions are subject to change without notice.



Our company

www.islabikes.co.uk is operated by Islabikes Ltd. We are registered in England and Wales under company number 5581858 with our registered office and trading address at Islabikes Ltd, Bromfield, Ludlow, SY8 2JR. Our VAT number is 873994165.

You can contact us as follows:

Telephone - +44 (0)1584 856 881

Email – info@islabikes.co.uk



Material and Content

The material and content contained within www.islabikes.co.uk is made available for your personal non-commercial use only. You may, if necessary to make a purchase, download content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You and any third party are prohibited to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.



Terms of Service


1. Ordering

View our How can I buy? Page for further information.

2. Our Contract

When you place an order, you will receive a confirmation email. This is not an acceptance of your order. Islabikes retains the right to accept or reject before processing the order. A despatch email will confirm the contract once payment is approved, prices verified and the order has been processed and despatched.

3. Payment, Pricing and Availability

We try to ensure that all details, descriptions and prices which appear on the website are accurate and current, however errors can occur. If there are any errors, we aim to update the website as soon as possible.

We accept Visa and Mastercard. When you enter your card details, we pre-authorise the amount. This means that the money is unavailable to spend. Once your order is despatched we capture the funds from your account.

If an item is not available, we will endeavour to contact you before the quoted delivery time expires. If we are not able to offer a suitable date for delivery, we will happily cancel your order.

4. Fair Purchase Policy

It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers for resale. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club/school arrangement. If you have any questions, or wish to consult us before making a large purchase, please contact us on +44 (0)1584 856 881 or info@islabikes.co.uk.

5. Delivery

View our my delivery page for further information.

VAT

We remove VAT at the point of order and include a delivery charge for the following countries; Gibraltar, Guernsey, Jersey, Norway and Switzerland. Orders sent to these countries may be subject to import duties, customs clearance charges and taxes – these are your responsibility and not included in the price that you pay to Islabikes.

We are not involved in any VAT refund schemes and will not be able to process a VAT refund for items delivered within the EU.

Freight Forwarding Companies

Islabikes do not deliver to freight forwarding companies. If you place an order to a freight forwarding company we reserve the right to refuse your order and will be unable to offer any aftersales service including delivery support. The bike will not be covered by any warranty.

6. Right to cancel

Under the Consumer Rights Act 2015 you have the right to cancel your order within 14 calendar days. To cancel your order please contact our customer service team on +44 (0)1584 856 881. Please ensure you retain possession of your order and take reasonable care of it. Islabikes retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.

7. Returns

View our customer care page for full details of our 90 day returns policy.

8. After sales service

Guarantee

Your Islabike comes with a 5 year guarantee on frame and forks and a 2 year guarantee on parts. This covers faulty manufacturing, but not wear and tear. This guarantee only applies to the original purchaser of the bike and is only valid within the countries that we ship to.

Clearance Bikes

If you purchased a bike within our clearance range the following guarantee's apply:

Second Hand – 12 months guarantee on frame and forks.

Ex-Display/Demo – 5 year guarantee on frame and forks and 2 year guarantee on parts.

The guarantee covers faulty manufacturing but not wear and tear.  The guarantee only applies to the original purchaser of the bike and is only valid within the UK.

If you have any concerns about your Islabike, please contact our technical support team on +44 (0)1584 856 881 or at techsupport@islabikes.co.uk.

Your statutory rights are not affected by the guarantee.


Replacement parts for Islabikes

We hold stock of most spare/replacement parts specifically for our customers' use in the upkeep of their Islabikes. For current availability and to place an order, please call us during office hours on +44 (0)1584 856 881.

If you require any technical assistance following the purchase of your Islabikes, please contact our technical support department at techsupport@islabikes.co.uk. 


Reviews

We value your reviews and love to hear customers' thoughts on our products.

To ensure we publish your review please consider the following guidelines:

  • Keep your review product focused and your individual experience of it
  • Provide information about why you liked or disliked our product
  • Avoid mentioning our competitors

We reserve the right to not publish your review if it contains any of the following:

  • Obscenities, discriminatory or defamatory language, or other language that may offend
  • Advertisements, “spam” content, or references to other products and competitors
  • URLs, phone numbers, physical addresses or any other contact information