Buy risk free

Since 2006, Islabikes have been successfully selling bikes direct to customers. This provides you with a quality assurance that your bike will be hand-prepared by someone who knows it inside out – an Islabikes Mechanic.

Buying from us is risk free. All bikes can be returned free of charge within 90 days. You also have the option to try your bike before you pay for it.

90 day free returns

If for any reason you decide you are not happy with the bike and it remains undamaged, return it to us for a full refund, or an exchange for another bike – guaranteed. Read more on our free returns page.

Try before you buy

If you would like that extra bit of reassurance we offer a try before you buy option. Simply call us on 0800 008 6297 to arrange a pre-authorised payment. This means that Islabikes will not receive payment for the bike until you are happy with it.

Within 10 days of receiving your bike you have two options:

  1. Keep the bike and payment will be taken by Islabikes.
  2. Call us to arrange a free return and no payment will be taken.

Our customer service team will explain more about how this option works. You can also read our simple terms and conditions.

We’d love to hear from you on 0800 008 6297 or you can email us at info@islabikes.co.uk if you have any questions.

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