Team Member – Bike Preparation

Job Title: Team Member (bike preparation)

Salary: £18,135 (£9.30 per hour) – £21,000 (£10.76 per hour)

Hours: Full-time Temporary for 6 months with a possibility to go to permanent.


Islabikes have two core teams of bicycle technicians and customer service advisors. Our roles and responsibilities are varied and there are many opportunities to be involved in and support all aspects of the business.


Islabikes Equity and Diversity Statement:

Islabikes is committed to equity, diversity and inclusion in our staff, work environment, and the change we want to see in the cycling industry and our society.

We value a diverse team with a wide range of life experiences because we recognise that we’re stronger when we benefit from the innovative contributions, creative solutions, practical know-how, and community insights brought by people of different backgrounds. We strongly encourage applicants from those who will contribute to this diversity.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.


The Position:

We’re currently recruiting for a positive and dependable person to support with the preparation and delivery of bicycles.

Full in-house training will be given but some previous experience would be beneficial in the areas below.

What will you do?

  • Are you methodical and organized?  Do you have an eye for detail and enjoy following a process step by step?  You will:
  • Follow guidelines to prepare high quality bicycles
  • Locate and process orders for customers correctly and efficiently
  • Support incoming deliveries by organizing and moving stock


Are you good at checking that things are correct and spotting errors?  You will:


  • Understand the needs of Islabikes customers
  • Check the quality of our products and feedback concerns to the quality team
  • Maintain a clean and organized workspace, topping up supplies when required
  • Use computer software to process deliveries to customers


Do you like understanding how things work?  Do you enjoy working on projects and solving puzzles? You will:

  • Learn how bicycles work and why Islabikes are the perfect choice
  • Use lean techniques to improve production speed and service

What kind of person do we look for?

  • Ability to multi-task, organise yourself and communicate effectively
  • Passionate about innovative design and exceptional quality
  • Customer focused and able to put the customer at the centre of all actions
  • Driven to achieve efficient and better working practices
  • Team player with the motivation to seek development and training opportunities
  • Attention to detail, delivering your work to a high standard


What else can you get involved in at Islabikes?

  • Support and advise customers
  • Create images, text and graphics for
  • Create social media and marketing material
  • Stock administration and control

This list is not exhaustive, if you are driven and willing to learn we want to hear from you.

Who are Islabikes?

Islabikes was founded by renowned British bicycle designer Isla Rowntree, one of the few female designers in the industry.

Our aim is to provide a better cycling experience through…

  • Intelligent design
  • Exceptional quality
  • First class customer experience
  • Islabikes has single-handedly redefined the notion of a child’s bicycle with a product unparalleled in its depth of design detail. We believe in striving for excellence and efficiency, not just in our products but in our workforce too and every member of our growing team is committed to delivering the best for our customers.


Learn more at our Why Islabikes? Page.

What can we offer you?

  • We are a Living Wage employer and offer a basic starting rate £9.30 for unqualified team members
  • Salary sacrifice scheme for childcare payments
  • Free of charge loan of our children’s bikes for your dependents
  • 28 days paid annual leave (including bank holidays), plus the option of an additional 10 days’ unpaid leave
  • Emphasis on maintaining a good work/life balance
  • Access to a counselling service of your choice should you need it
  • Annual salary reviews that consider inflation, performance and personal contribution to the business
  • If overtime is required, we pay you for every minute you work
  • Clean working environment with Islabikes branded uniform provided free of charge
  • Full in-house training provided with further fully funded training opportunities available
  • Cycle to work scheme with the ability to earn up to £4 per day
  • Loan one of our adult bikes free of charge with loan bikes for all your dependents
  • Staff discount scheme for friends and family
  • Maternity and Paternity paid at 100% of your salary for the first six weeks
  • A positive, driven working environment with opportunities to build your skill set and knowledge and develop professionally

Want to join our team?

Send us your completed application form or give Sarah a call on for an informal chat on 01584 700551.

Closing date: 27th August 2020

Job Application form

Job Description – Team Member (bike preparation)

Person Specification – Team Member (bike preparation)

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