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UK:

Orders for in stock bikes placed over the weekend: We can guarantee that your order will leave us on Monday 18th December.

Once despatched your order should be delivered the following working day. If you order immediately we should be able to deliver your order for Christmas.

Please contact our customer service team on info@islabikes.co.uk or +44 (0)800 008 6297 for further information.


Non UK orders:

Orders for in stock bikes placed over the weekend: We can guarantee that your order will leave us on Monday 18th December.

Please see the table on our EU/Europe page for delivery time scales from time of despatch. If your estimated delivery time is within 2 days there is a strong possibility that your order will be with you for Christmas but we cannot guarantee this as unforeseen delays may extend delivery time.


Please find key delivery information below. If you cannot find the information that you need or have any further questions, please contact us on +44 (0)800 008 6297 or email info@islabikes.co.uk.


UK delivery information


When should I receive my bike:

We recommend you allow up to 5 working days for preparation, despatch and delivery of your bike. You will receive an estimated date for despatch of your order with your confirmation email.

Once despatched the bike should arrive the following working day, between 8am to 6pm. Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated hours or the following working day.

You should receive a text message on the day of delivery from our courier APC with an estimated two-hour time slot. It is not completely guaranteed that you will receive a text message in case of any unforeseen circumstances. The text message service is for UK mainland only.

Islabikes will endeavour to deliver within the delivery-time quoted at the point of placing your order. The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you via e-mail or telephone before the quoted delivery times expires. If we are not able to offer a suitable alternative date for delivery, we will happily refund all money paid within 30 days of the order being placed.

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When should I receive my accessories/parts:

Large accessories and parts (such as Beinn 26 mudguards, helmets and track pumps) are sent via APC Overnight and should be delivered the following working day, between 8am and 6pm. Small accessories and parts are delivered via 1st class Royal Mail.

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UK delivery chart:

When your bike has been despatched check the chart below for delivery information:

ItemTime from despatch notification to delivery: ServiceDelivery charge
Bikes (Excluding Beinn 29)*Estimated next working dayAPC Overnight between 8am-6pm, signature required.Free delivery
Beinn 29*Estimated next working dayDHL anytime 24hr between 8am-6pm, signature required.Free delivery
Small part/accessory e.g. inner tube, grips, gear hangerEstimated next day (including Saturday)Royal Mail 1st ClassFree delivery
Large part/accessory e.g. Mudguards, luggage rack, tyres, helmet Estimated next working dayAPC Overnight between 8am-6pm, signature required. Free delivery

*If you order a Beinn 29 with another bike, all bikes will be delivered via DHL.

Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated 8am to 6pm hours or the following working day.

Please note: If your delivery address is in the Scottish Highlands & Islands delivery may take two working days from the point of despatch, if you are unsure please contact customer services on +44 (0)800 008 6297.

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How can I track my order:

When we despatch your bike or large accessory/part we send you an email with the tracking link and consignment number.

You can track your order by:

  • Clicking the tracking link on your despatch email.
  • By calling your local APC Overnight on 0800 37 37 37 and quoting your consignment number (provided on your despatch email)
  • Email info@apc-overnight.com with your consignment number in the subject line; Or
  • Simply call our customer service team on +44 (0)800 008 6297

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Who is your courier:

For UK bike and large accessory orders, we use APC’s overnight service.  Once we despatch your order these items should take 1 working day for delivery and require a signature. Please note, if your address is in the Scottish Highlands or Islands delivery may take up to 2 working days.

Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated time frame or the following working day.

If you have ordered a small part or accessory, we will ship your order via 1st Class Royal Mail.

Beinn 29 adult bikes are delivered via DHL. If you order a Beinn 29 with another bike, all items will be delivered via DHL. View Beinn 29 Delivery Information for details.

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What if I am not at home to sign for my order:

APC Overnight offer an interactive service (ENCA) that offers you greater control over your delivery. ENCA allows you to request changes to your delivery providing it is still in transit. You will receive an email on the evening before delivery from support@twccollections.co.uk with a link to http://enca.twccollections.co.uk/ offering the following options;

  • Change delivery date
  • Leave with neighbour
  • Leave in safe place
  • Collect from depot

If you choose one of these options APC will send confirmation that this has been actioned successfully.

If you receive a calling card after an attempted delivery, you have the following options:

  • Reschedule delivery
  • Leave in safe place
  • Leave with neighbour
  • Collect from depot
  • Change delivery address, or
  • place the delivery on hold until a more convenient date

PLEASE NOTE: This service is not available for all postcodes. If you are not within the ENCA service area APC Overnight will contact you prior to delivery via email or phone call, offering you alternative delivery dates. If you are not at home when delivery is attempted, APC Overnight will leave a calling card with a contact number to rearrange delivery or collection from a local service point.

You can also leave a note for the delivery driver requesting that the parcel be left in a safe place or with your neighbour. The note MUST include your signature for the driver to scan.


Can I choose a delivery slot:

On the day of delivery your parcel should arrive between 8am and 6pm. When your order is collected from Islabikes, our couriers will contact you prior to delivery to offer further delivery options including choosing a different delivery date, alternative address or leaving in a safe place or with a neighbour. See What if I am not at home to sign for my order? for further information.

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Beinn 29 delivery information

For Beinn 29 bikes we work with DHL. Once despatched your bike should take 1 working day for delivery and requires a signature. Please note that delivery is not guaranteed in case of any unforeseen circumstances.

When we despatch your bike we send you an email with the tracking link and your waybill number.

You can track your order by:

  • Clicking the tracking link on your despatch email.
  • By calling DHL on 0844 248 0844 and quoting your waybill number (provided on your despatch email)
  • Text 07720 33 44 55 with your waybill number
  • Email track@dhl.com with your waybill number in the subject line; Or
  • Simply call our customer service team on +44 (0)800 008 6297

If you are not at home to sign for your order please see the What If I am not at home to sign for my order section.


What do I have to do when my bike arrives:

Our set up video guides are located on our Info Hub.  These include how to fit your front wheel, connect the front brake, fit the pedals and straighten your handlebars. 

If your purchase is intended as a gift, we recommend unpacking and checking it prior to the special occasion.


Every Islabike undergoes a thorough pre-delivery inspection and final assembly procedure by one of our ‘Cytech’ qualified technicians to ensure:

  • it is safe to ride
  • it features child-specific adjustments
  • it is quality assured

Every Islabike is carefully assembled and quality checked in accordance with EN standards and compliant with UK and Ireland road safety regulations, which may not be applicable within the country of intended use. We will set up the brakes so the rider's right hand will operate the rear brake where the destination country drive on the right (with the exception of our balance bike). Please ensure that your Islabike conforms to your country's national road safety requirements before riding on the public highway. 

When you receive your Islabike there will be a few simple tasks for you to complete:


For Cnocs and Rothan

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves us. We do have to package it for transit, so when you receive it you will have to straighten the handlebars and fit the pedals. There are illustrated instructions in your bike's box that explain how to do this, along with a hex key set.


For Beinns and Luaths

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for transit, so when you receive it you will have to fit the front wheel using the quick release and fit the pedals. If you order mudguards with your bike you will also need to straighten the handlebars. There are illustrated instructions in your bike's box that explain how to do this, along with a hex key set.


For Creigs

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for transit, so when you receive it you will have to fit the front wheel using the quick release and fit the pedals.

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