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SAFETY NOTICE

Update and next steps

Good afternoon,

Thank you for bearing with us while we investigate the fork failure reported to us – if you missed our first notice, you can read it here.

After a thorough investigation, we’ve decided to replace the forks on all Creig 20, Beinn 24, Beinn 26, and Beinn 27 models purchased between 5th October 2019 and 16th May 2022. We’ve still only had one reported failure and thankfully no-one was injured. Safety is our first priority, so we deem it necessary to replace all potentially affected forks.

It will take some time for us to replace everyone’s forks as they first need manufacturing. This will take longer than we would like due to ongoing supply chain disruption. We expect to begin replacing forks within 5 months.

As a temporary solution to keep your child riding, we’re supplying a retaining bolt which will act as a failsafe in the unlikely event that the bonding between the steerer and crown fails.

Click below to order a bolt by adding to basket, and during the checkout process enter your frame number as the discount code – there is no charge to you.

Video guidance here for ordering, if you need it.

ORDER

Ordering a bolt will automatically put you on the waiting list for replacement forks. We will contact you as soon as these are available.

DO NOT use your Beinn 24, Beinn 26, or Beinn 27 until you’ve fitted the bolt.

The safety of your child has been our priority throughout this process, while keeping as many people as possible riding.

We sincerely apologise for the inconvenience this causes you, especially with summer riding season upon us.

If you are supplying a bolt, why do I still need new forks?

The bolt is a short-term option that mitigates the risk to your child so they can continue safely using their bike. 

We don’t consider this a long-term solution because it’s removeable. Islabikes hold their value and are usually passed on to siblings or sold on numerous times. Therefore, any solution must be permanent to protect future riders long after your child has outgrown it.

If you have further questions, please email us: info@islabikes.co.uk, or phone: +44 (0)1584 708383.







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