Technical support
If you have any questions about the maintenance or safety of your Islabike, or feel unsure about any of the advice below, please contact our technical support team by phone +44 (0) 1584 708 383 or email techsupport@islabikes.co.uk.
We carry stock of replacement parts for your Islabike including inner tubes, tyres and grips. Please visit the accessories page or contact us on +44 (0) 1584 708 383 or email info@islabikes.co.uk.
Rothan 12/14
Your Rothan will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm allen key (included).
Cnoc 14/16/20
Your Cnoc will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
Beinn 20/24/26/27/XS/S/M
Your Beinn will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
Creig 20/24/26/27
Your Creig will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
Luath 24/26/700
Your Luath will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
Beinn 29
Your Beinn 29 will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
Janis
Your Janis will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
Jimi
Your Jimi will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included)..
Joni
Your Joni will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
e-Janis
Your e-Janis will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
e-Jimi
Your e-Janis will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.
Tools required
4mm, 5mm and 6mm allen key (included).
How to guides
1. Remove dust cap.
2. Unscrew the small top section of the valve with your finger tips.
3. ‘Tap’ the top section so it releases a little air – this will open the valve ready for pumping.
4. Fit the pump onto the valve – this is usually a case of pushing the pump ‘head’ over the valve so it fully covers the top section and some of the valve ‘stem’. Most pumps have a locking device to grip the valve stem to stop air escaping as you pump.
5. Pump until the desired pressure is reached and then unlock the pump head and wiggle/pull the head off the valve stalk. You usually hear a very short ‘hiss’.
6. Re-tighten the valve top section turning it clockwise with your fingertips fully. Do this carefully. Avoid accidentally pushing it as this will release the air you’ve just put in!
7. Replace dust cap.
Recommended types of pump:
We recommend a floor or track pump WITH a gauge so you can see when you have reached the desired pressure easily. Obviously a pump like this is not appropriate to take with you on a ride but if you have the correct tyre pressure before setting out, you are far less likely to have a puncture. It’s also much quicker and less effort to use.
On a ride we would recommend a long handled frame-fitting pump rather than a short mini pump. You will find the longer stroke action much more effective than the mini pump which may look nice and compact but will take much longer to achieve a reasonable pressure
With children, as the saddle is raised they will begin to assume a more forward-weighted riding position. This can be desirable as they grow in both size and confidence, however some adjustment may be required, especially at the upper limit of the bike’s fit range.
For adult riders the height of the handlebars may be adjusted to suit rider preference. The video below demonstrates how to do this.
Lubrication
All moving parts on your cycle will need lubricating from time to time. The following list provides a guide, although the frequency of use and weather conditions are the biggest factor in determining necessary lubrication.
Chain
Oil along its length with a cycle chain lubricant or light multi-purpose oil. Wipe off surplus with a cloth. Perform at least weekly and after washing/rain.
Rear derailleur
Lightly oil derailleur pivot points. Fortnightly and after washing/rain.
Brake pivot points
Lightly oil monthly and after washing/rain.
Pedals, wheel bearings, headsets, bottom brackets
All serviceable bearings need re-greasing at 6 month intervals. It is recommended that this task is performed by your local bike shop as part of a 6-monthly service.
Brakes
We recommend you perform regular checks on the operation of the brakes (children are not good at reporting deficiencies!). Also check for brake block alignment and wear. The blocks are marked with wear lines and should be replaced before they wear to this point. The blocks should hit the rim squarely and not touch the tyre. All of the block braking surface should make contact with the rim and not overhang the edge of the rim.
Disc brake pad bed-in (Beinn 29, Creigs, Luaths, Icons and eIcons)
It is important to bed-in your new brake pads to achieve optimal performance, increase pad longevity and reduce the likelihood of brake fade and noise.
To safely achieve optimal results, remain seated on the bike during the entire bed-in procedure. Accelerate the bike to a moderate speed (12mph / 20kph), then firmly apply the brakes until you are at walking speed. Repeat approximately twenty times. Next, accelerate the bike to a faster speed (20mph/30kpm). Then very firmly and suddenly apply the brakes until you are at a walking speed. Repeat approximately ten times.
Important: do not lock up the wheels at any point during the bed-in procedure. Allow the brakes to cool prior to any additional riding.
Gears
Your Islabike has had its gears adjusted prior to delivery. These should be checked periodically (approximately monthly) for correct operation. Modern derailleur gears need expert adjustment – if you are not a competent cycle mechanic this job is best left to your local bike shop. In addition, they should be checked if the bike has fallen on to its right-hand side, also known as the drive side. If you suspect this perform the following check:
The gears should be shifted so that the chain is on the biggest sprocket (gear 1) and the derailleur should be inspected from behind the bike to check it does not foul the spokes. If it does, or is very close, or appears twisted in any way then the rear hanger needs straightening or replacing. You can purchase spare rear hangers on our accessories page – a good local bike shop will be able to fit it for you.
Suspension forks (Creig 24, 26, 27)
Air pressure: The forks have had their pressure set to 60 psi. This is to suit the average weight of a young rider at the start of the growth range for the all Creig sizes. The weight/pressure chart is located on one of the fork legs. If you need to check or adjust the fork pressure, you must use a pump designed specifically for this purpose – available on our accessories page.
Rebound: Extreme rebound settings on your forks can adversely affect the handling of your bike.
Tyre pressure
Check your tyre pressures regularly with a pressure gauge (most ‘track pumps’ have one fitted). You should not exceed the maximum tyre pressure printed on the sidewall of the tyre and it is best if the chosen pressure is not less than 70% of the maximum. For ‘presta’ valves, you must first open the valve by unscrewing and tapping the valve end. Inflate to correct pressure and then carefully re-tighten to close the valve.
How to install your Cnoc chainguard
How to oil your Cnoc chain
How to remove your Cnoc chainguard