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Technical support

If you have any questions about the maintenance or safety of your Islabike, or feel unsure about any of the advice below, please contact our technical support team by phone +44 (0) 1584 708 383 or email techsupport@islabikes.co.uk.

We carry stock of replacement parts for your Islabike including inner tubes, tyres and grips. Please visit the accessories page or contact us on +44 (0) 1584 708 383 or email info@islabikes.co.uk.

Rothan 12/14

Your Rothan will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm allen key (included).

Download manual

Cnoc 14/16/20

Your Cnoc will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

Beinn 20/24/26/27/XS/S/M

Your Beinn will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

Creig 20/24/26/27

Your Creig will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

Luath 24/26/700

Your Luath will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

Beinn 29

Your Beinn 29 will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

Janis

Your Janis will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

Jimi

Your Jimi will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included)..

Download manual

Joni

Your Joni will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

Joni 20/24

Your Joni 20/24 will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

e-Janis

Your e-Janis will be fully assembled and safety checked by one of our expert mechanics prior to despatch. When the bike arrives some minor assembly will be required.

Tools required
4mm, 5mm and 6mm allen key (included).

Download manual

e-Jimi

Download manual

How to guides

Lubrication

All moving parts on your cycle will need lubricating from time to time. The following list provides a guide, although the frequency of use and weather conditions are the biggest factor in determining necessary lubrication.

Chain

Oil along its length with a cycle chain lubricant or light multi-purpose oil. Wipe off surplus with a cloth. Perform at least weekly and after washing/rain.

Rear derailleur

Lightly oil derailleur pivot points. Fortnightly and after washing/rain.

Brake pivot points

Lightly oil monthly and after washing/rain.

Pedals, wheel bearings, headsets, bottom brackets

All serviceable bearings need re-greasing at 6 month intervals. It is recommended that this task is performed by your local bike shop as part of a 6-monthly service.

Brakes

We recommend you perform regular checks on the operation of the brakes (children are not good at reporting deficiencies!). Also check for brake block alignment and wear. The blocks are marked with wear lines and should be replaced before they wear to this point. The blocks should hit the rim squarely and not touch the tyre. All of the block braking surface should make contact with the rim and not overhang the edge of the rim.

Disc brake pad bed-in (Beinn 29, Creigs, Luaths, Icons and eIcons)
It is important to bed-in your new brake pads to achieve optimal performance, increase pad longevity and reduce the likelihood of brake fade and noise.

To safely achieve optimal results, remain seated on the bike during the entire bed-in procedure. Accelerate the bike to a moderate speed (12mph / 20kph), then firmly apply the brakes until you are at walking speed. Repeat approximately twenty times. Next, accelerate the bike to a faster speed (20mph/30kpm). Then very firmly and suddenly apply the brakes until you are at a walking speed. Repeat approximately ten times.

Important: do not lock up the wheels at any point during the bed-in procedure. Allow the brakes to cool prior to any additional riding.

Gears

Your Islabike has had its gears adjusted prior to delivery. These should be checked periodically (approximately monthly) for correct operation. Modern derailleur gears need expert adjustment – if you are not a competent cycle mechanic this job is best left to your local bike shop. In addition, they should be checked if the bike has fallen on to its right-hand side, also known as the drive side. If you suspect this perform the following check:

The gears should be shifted so that the chain is on the biggest sprocket (gear 1) and the derailleur should be inspected from behind the bike to check it does not foul the spokes. If it does, or is very close, or appears twisted in any way then the rear hanger needs straightening or replacing. You can purchase spare rear hangers on our accessories page – a good local bike shop will be able to fit it for you.

Suspension forks (Creig 24, 26, 27)

Air pressure: The forks have had their pressure set to 60 psi. This is to suit the average weight of a young rider at the start of the growth range for the all Creig sizes. The weight/pressure chart is located on one of the fork legs. If you need to check or adjust the fork pressure, you must use a pump designed specifically for this purpose – available on our accessories page.

Rebound: Extreme rebound settings on your forks can adversely affect the handling of your bike.

Tyre pressure

Check your tyre pressures regularly with a pressure gauge (most ‘track pumps’ have one fitted). You should not exceed the maximum tyre pressure printed on the sidewall of the tyre and it is best if the chosen pressure is not less than 70% of the maximum. For ‘presta’ valves, you must first open the valve by unscrewing and tapping the valve end. Inflate to correct pressure and then carefully re-tighten to close the valve.

How old is my Islabike?

Each Islabike has a unique sequential number allocated to it during manufacture. This number can’t tell us exactly how old your Islabike is, but using the chart below can tell the period of time in which your bike was made. Please note that we do not keep records of individual bike’s frame numbers.

Children’s bikes and Beinn 29:

Note down the frame number. You will find this stamped into the bottom bracket shell on the underside of your bike's frame. Rothans were not allocated frame numbers until recently. If your Rothan has a frame number this will be stamped on the underside of the main frame tube.

Ignoring the “AA” prefix, refer to the chart below to determine the approximate year of manufacture for your Islabike.
For example: (AA)40412137 would have been produced between June 2014 and April 2016 where bikes were allocated frame numbers within the range 40412130 to 60100930.

If your Islabike’s frame number is formatted differently to these listed, or the number is below 00410273, it will pre-date 2010.

Children’s bikes and Beinn 29

Approximate period of production	Frame numbers from:	Frame numbers to:
2010 – August 2012	AA00410273	AA20500008
September 2012 – May 2014	AA20500009	AA40414029
June 2014 – April 2016	AA40423891	AA60100930
May 2016 – July 2019	AA60100931	AA90500451

Other models quick reference:

Trailerbikes: pre 2010
Pro Series: all produced from 2016 to 2018
Janis, Jimi and Joni: introduced from 2018
eJanis and eJimi: introduced from 2020

Accessories and spares for previous generation Islabikes

Accessories such as mudguards and propstands for bikes that are not currently on our website are no longer available directly from us. You will likely be able to find compatible alternatives available from bike shops.

Other spare parts required to keep your Islabike ‘on the road’ may still be available from us. For more information or support with spare parts please contact techsupport@islabikes.co.uk or call us on +44 (0) 1584 708 383 Monday - Friday, 9am-5pm.

Technical support

Rothan 12/14

Cnoc 14/16/20

Beinn 20/24/26/27/XS/S/M

Creig 20/24/26/27

Luath 24/26/700

Beinn 29

Janis

Jimi

Joni

Joni 20/24

e-Janis

e-Jimi

How to guides

Recommended types of pump:

Lubrication

Chain

Rear derailleur

Brake pivot points

Pedals, wheel bearings, headsets, bottom brackets

Brakes

Gears

Suspension forks (Creig 24, 26, 27)

Tyre pressure

How old is my Islabike?

Children’s bikes and Beinn 29:

Children’s bikes and Beinn 29

Other models quick reference:

Accessories and spares for previous generation Islabikes