Contact us

Customer service

You can speak to our customer service team from 9am until 5pm Monday to Friday.

Tel: +44 (0) 800 008 6297


Technical support

For technical support queries we will need the following information:
Bike model and frame number (stamped to the underside of the bike where the pedals meet the frame).
• Order number or purchaser’s name and email address.
• Full description of the issue including a photograph and video if necessary.
• Your contact telephone number.

Please email this to:

Fitting studio

The Fitting Studio is currently closed to help limit the spread of coronavirus. 

Our Christmas Opening Hours

DayCustomer service teamFitting studio
Thursday 24th DecemberOpen limited hours Closed 
Christmas Day Friday 25th DecemberClosedClosed 
Boxing Day Saturday 26th DecemberClosedClosed 
Sunday 27th DecemberClosedClosed 
Monday 28th December
Tuesday 29th December 
9am – 5pmClosed 
Wednesday 30th December9am – 5pmClosed 
Thursday 31st December
9am – 5pmClosed 
Friday 1st January 2021ClosedClosed 
Saturday 2nd January 2021ClosedClosed 
Sunday 3rd January 2021
Monday 4th January 2021
9am – 5pm Closed 

For ordering and sizing advice, or any other queries, please contact our customer service team

Tel:  +44 (0) 800 008 6297