You can speak to our customer service team from 9am until 5pm Monday to Friday, except bank holidays.
Tel: +44 (0) 1584 708 383
For technical support queries we will need the following information:
Bike model and frame number (stamped to the underside of the bike where the pedals meet the frame).
• Order number or purchaser’s name and email address.
• Full description of the issue including a photograph and video if necessary.
• Your contact telephone number.
Please email this to: firstname.lastname@example.org