Returns
Spare parts:
Unwanted items
We accept returns for unused items within 30 days of delivery. Please post them back to us clearly stating the following information:
- Order number
- Order name
- Refund required
Refunds will be credited to the original payment card within 10 working days of receipt.
Faulty items/incorrect item sent
Please email or telephone us with the following information:
- Order number
- Order name
- Brief description of the fault
- Whether you would like a refund or replacement
We will then contact you with our proposal to resolve the problem.
Bikes:
Unwanted bikes
We will accept returns for up to 30 days from the date you receive your bike. The bike must be unused and undamaged with all the original packaging. You will pay for the return carriage.
If there is a problem with your order
Please contact our technical support by phone on 01584 708383 (9am - 5pm Mon - Thurs) or email info@islabikes.co.uk
Send parcels to:
Islabikes Returns
Church Farm Studios
Stanton Lacy
SY8 2AE
Contact details:
info@Islabikes.co.uk
01584 708 383
(9am – 5pm Monday to Thursday)