Returns

Providing the bike is in undamaged condition and returned in its original packaging we will collect it at our expense and provide an exchange or full refund during the first 90 days following delivery.

Please ensure you retain all of the original packaging to safely return your bike. Parcels that are returned to us remain your responsibility and a refund will not be given until we have safely received your bike undamaged and in the original packaging.

To discuss or arrange a return please contact us

Tel:  +44 (0) 800 008 6297
(9am - 5pm Mon - Fri)

Email: techsupport@islabikes.co.uk