UK delivery information

Delivery is free of charge for all orders over £20 within the UK. 

Accessory or parts orders under £20 delivery is £4.

When will I receive my bike (UK)? 

Delivery of in-stock bikes will be up to 10 days from the date of ordering.

We will email you to let you know once your bike has left us, it should then arrive within 2 working days* between 8am and 6pm and will need signing for.

*If your delivery address is in the Scottish Highlands, Scottish Islands or Northern Ireland, delivery may take up to 5 working days from the date of despatch. For Isle of Man your delivery may take up to 2 working days following despatch.

Our couriers just deliver on weekdays, and not bank holidays.

When should I receive my accessories/parts (UK)?

Delivery will be up to 10 working days from the time of ordering until delivery of your parts.

We send large accessories and parts (such as helmets, some mudguards and track pumps) via courier and should be delivered the following working day from despatch, between 8am and 6pm and require a signature.

Smaller accessories and parts are delivered via 1st class Royal Mail.

How can I track my order?

When we despatch your bike or large accessory/part you will receive an email with the consignment number and a tracking link.

If you have ordered a small part or accessory, we will ship your order via 1st Class Royal Mail which does not have a tracking facility.

What if I am not at home to sign for my order?

Our couriers will need a signature upon delivery. You can leave a note for the driver asking that the parcel be left in a safe place or with your neighbour. The note MUST include your signature for the driver to scan.

If you are not at home to sign for the delivery, our courier will leave a card and email you. You then have the following options: 

• Reschedule delivery
• Collect from depot*

PLEASE NOTE:
This service is not available for all postcodes

If you need any help please do contact us via: 

Tel: +44 (0) 1584 708 383
(9am - 5pm Mon - Fri)

Email: info@islabikes.co.uk

European and channel islands delivery information

Click here to order spares and accessories for delivery to the EU and Channel Islands.

Please note, we're no-longer shipping bikes to mainland Europe or the Channel Islands - sorry!

There is a charge for deliveries within Europe and the Channel Islands, this will be included in your quotation. We are unable to deliver to destinations outside of Europe.

When will I receive my order (Europe)?

You should receive your order for parts or accessories within 21 days of ordering. We will email you to let you know once your delivery has left us. Please see the table below for delivery timescales. 

VAT and duty 

Once your order is completed and despatched, you will need to make payment for any relevant VAT and duty so that your order will clear customs. Please note that without payment of this your order will not be released from customs into your country and may be returned to us.

These additional charges are your responsibility and are not included in the price that you pay to us. 

If you need any assistance please contact our customer service team 

Tel: +44 (0) 1584 708 383
(9am - 5pm Mon - Fri)

Email: info@islabikes.co.uk