UK delivery information

Delivery is free of charge for all orders over £20 within the UK 

When will I receive my bike (UK)? 

Delivery will be up to 5 working days from the date of ordering until delivery of your bike. 

We will email you to let you know once your bike has left us, it should then arrive the following working day* between 8am and 6pm and will need signing for.

*If your delivery address is in the Scottish Highlands or Scottish Islands, delivery may take up to 5 working days from the date of despatch. For Isle of Man your delivery may take up to 2 working days following despatch.

Our couriers do not deliver on bank holidays. 

When should I receive my accessories/parts (UK)?

For accessory or parts orders under £20 delivery is £4.

For all orders over £20 delivery is free of charge.

Delivery will be up to 5 working days from the time of ordering until delivery of your parts.

Large accessories and parts (such as helmets, some mudguards and track pumps) are sent via courier and should be delivered the following working day from despatch, between 8am and 6pm and require a signature. Smaller accessories and parts are delivered via 1st class Royal Mail. 

How can I track my order?

When we despatch your bike or large accessory/part you will receive an email with the consignment number and a tracking link.

If you have ordered a small part or accessory, we will ship your order via 1st Class Royal Mail which does not have a tracking facility. 

What if I am not at home to sign for my order?

Our couriers are required to obtain a signature upon delivery. You can also leave a note for the delivery driver requesting that the parcel be left in a safe place or with your neighbour. The note MUST include your signature for the driver to scan.

If you are not at home to sign for the delivery, our courier APC will leave a card and email you. You then have the following options at https://apccalled.com/ or by calling 0800 37 37 37.

• Reschedule delivery
• Collect from depot*

*PLEASE NOTE:
This service is not available for all postcodes

If you need any assistance please contact our customer service team 

Tel: +44 (0) 800 008 6297
(9am - 5pm Mon - Fri)

Email: info@islabikes.co.uk

European delivery information

There is a charge for bicycle deliveries within Europe. See the table below for a list of countries and the cost of delivery.

CountryRothan, Cnocs, Beinn 20 All other bikes
Belgium£25£35
France£25£35
Germany£25£35
Guernsey£25£35
Ireland£25£35
Isle of Man£25£35
Jersey£25£35
Luxembourg£25£35
Netherlands£25£35
Austria£30£45
Bulgaria£30£45
Croatia£30£45
Czech Republic£30£45
Denmark£30£45
Estonia£30£45
Finland£30£45
Greece£30£45
Hungary£30£45
Iceland£30£45
Italy£30£45
Latvia£30£45
Lithuania£30£45
Poland£30£45
Portugal£30£45
Romania£30£45
Slovak Republic£30£45
Slovenia£30£45
Spain£30£45
Sweden£30£45
Gibraltar£45£60
Norway£45£60
Switzerland£45£60

Delivery for parts and accessories to all of the above countries is: £7.99.  

We are unable to deliver to destinations other than within the UK and countries listed above. 

When will I receive my order (Europe)?

Your bike will be despatched within 4 working days, parts within 3 working days. We will email you to let you know once your delivery has left us, delivery will then take up to 6 working days, depending on your location, and will need signing for. Please see the table below for delivery timescales. 

DHL Estimated 3 working days (following despatch) between 9am-6pm, signature required
Belgium / Denmark / France  / Germany  / Ireland  / Luxembourg  / Netherlands
DHL Estimated 4 working days (following despatch) between 9am-6pm, signature required
Austria  / Czech Republic Hungary  / Poland  / Portugal  / Slovenia  / Spain (not inc. Canary Islands)  / Sweden
DHL Estimated 5 working days (following despatch) between 9am-6pm, signature required
Croatia / Finland / Italy / Lithuania / Romania / Slovakia
DHL Estimated 6 working days (following despatch) between 9am-6pm, signature required
Bulgaria / Estonia / Greece / Latvia

Other charges 

If your delivery address is in Gibraltar, Guernsey, Jersey, Norway or Switzerland you may be subject to import duties, customs clearance charges and taxes when your order reaches your country. These additional charges are your responsibility and are not included in the price that you pay to Islabikes.

Freight forwarding companies

Islabikes do not deliver to freight forwarding companies. If you place an order to a freight forwarding company we reserve the right to refuse your order and will be unable to offer any aftersales service, including delivery support.

If you need any assistance please contact our customer service team 

Tel: +44 (0) 800 008 6297
(9am - 5pm Mon - Fri)

Email: info@islabikes.co.uk