Delivery information

Orders should arrive within 7 days of ordering.

Delivery is free of charge for all orders over £20 within the UK. 

Accessory or parts orders under £20 delivery is £4.

When should I receive my accessories/ spare parts?

Delivery will be up to 7 working days from the time of ordering.

Most parts and accessories are delivered via 2nd class Royal Mail. A few larger items are delivered via courier and require a signature.

What if I am not at home to sign for my order?

Our couriers will need a signature upon delivery. You can leave a note for the driver asking that the parcel be left in a safe place or with your neighbour. The note MUST include your signature for the driver to scan.

If you are not at home to sign for the delivery, our courier will leave a card and email you. You then have the following options: 

• Reschedule delivery
• Collect from depot*

PLEASE NOTE:
This service is not available for all postcodes

Freight forwarding companies

We do not deliver to freight forwarding companies. If you place an order to a freight forwarding company we reserve the right to refuse your order and will be unable to offer any aftersales service, including delivery support.

European and channel islands delivery information

We no longer deliver to mainland Europe or the Channel Islands - sorry!

If you need any assistance please contact our customer service team 

Tel: +44 (0) 1584 708 383
(9am - 5pm Mon - Thurs)

Email: info@islabikes.co.uk