Try before you buy – Terms & Conditions

This option allows you to have an Icons bike for a test ride period of 10 days from when you receive it. If you aren’t happy with the bike you can return it to us free of charge and no payment will be taken.

We will take your card details at the time of ordering and we then pre-authorise the payment. This means that the money is unavailable to spend but is not received by Islabikes. At the end of the 10 day trial period you have two options:

  1. Keep the bike and payment will be processed.
  2. Ask Islabikes to collect the bike and we’ll cancel the pre-authorised payment with no fuss.

If you choose the second option please contact our Customer Service team within ten days of receiving the bike at info@islabikes.co.uk or 0800 008 6297. We will arrange to collect it from you free of charge. You will not be a penny out of pocket.

During the trial period you can ride the bike as you normally would. We simply ask you to ride the bike in a sensible manner, with no damage outside of the usual minimal wear you would expect from a bike ridden on the terrain it is intended for. You are responsible for the safety of the bicycle. Please return the bike in a reasonably clean state.

Please retain the box and packaging. If you require new packaging a charge of £20 will be applied.

Our courier collects on working days only, between 9am – 5pm.

Customer satisfaction is everything to us. If you have any questions please call on 0800 008 6297 or email us at info@islabikes.co.uk.

 

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