Contact Islabikes

Contact Us

Customer Service

Our customer service team are available from 9am until 5pm, Monday to Friday.

We are currently experiencing a very high volume of customer calls and emails.

Below are answers to our current most frequent enquiries:

  • If you want to be put on the stock contact list, please visit the product page and sign up to our waiting list. You can also find expected availability dates here.
  • If you have received your order confirmation email we have your order and are processing it as quickly as we can.
  • As soon as your order is despatched, we will email you further details including your tracking information.
  • Unfortunately, we are unable to prioritise any orders or change delivery dates.
  • We do not take any funds until your order is despatched, it is at this point you will see the money leave your account.

To speed up our responses we have temporarily closed our phone lines. If you have a general enquiry, please email your information and contact telephone number to info@islabikes.co.uk.


Technical Support

If you have a Technical Support query, please email your information and contact telephone number to techsupport@islabikes.co.uk.

To enable the fastest possible resolution to your issue please supply the following details:

  • Bike model
  • Frame number (stamped to the underside of the frame)
  • Order number
  • Contact name
  • Email address
  • Billing address (including post code)
  • Best contact telephone number
  • Full description of issue you are experiencing and how it occurred
  • Steps you have taken to resolve the matter yourself
  • Details of any contributing factors
  • Photo of the whole of the left-hand side of your bike
  • Photo of the whole of the right-hand side of your bike
  • Close ups of the issue of concern
  • Video of issue if applicable

 


Fitting Studio

COVID-19

The Fitting Studio is currently closed to help limit the spread of coronavirus. For ordering and sizing advice, or any other queries, please contact our customer service team.


Choose your Islabikes site

GB Flag

You are visiting the UK-English Islabikes website

German Flag

Would you like to visit our German website?

German site
German Flag

You are visiting the German Islabikes website

GB Flag

Would you like to visit our German website?

English site
GB Flag

You are visiting the UK-English Islabikes website

USA Flag

Would you like to visit our US website?

USA site
German Flag

You are visiting the German Islabikes website

USA Flag

Would you like to visit our US website?

USA site